FAQ
SHOPPING INFORMATION
Delivery charges for orders from the Online Shop?
Delivery charges vary depending on your location, order weight, and selected shipping method. The exact shipping cost is calculated and displayed at checkout before you complete your purchase. We also offer Free Shipping, along with premium options like Speedy Delivery and Lightning-Fast Delivery.
How long will delivery take?
Order processing typically takes 1–3 business days, while delivery timelines depend on the selected shipping method. During peak seasons, processing may take 3–7 business days. Estimated delivery begins after your order has been shipped.
What exactly happens after ordering?
Once your order is placed:
- You will receive an order confirmation email.
- Your order is processed and prepared for shipment.
- A shipping confirmation with tracking details will be sent once dispatched.
Do I receive an invoice for my order?
Yes, an invoice is sent to your registered email address after your order is successfully placed. You can also request a copy by contacting our support team.
PAYMENT INFORMATION
Payment is charged immediately upon successful order placement. This confirms your purchase and initiates order processing.
A wishlist allows you to save items you are interested in for future purchase. You can easily access and manage your saved items from your account.
If you receive a damaged or wrong item:
- Contact us within 48 hours of delivery
- Provide clear photos as proof
- We will arrange a replacement or refund promptly
Yes, you can request changes or cancellations within 24 hours of placing your order. After this period, modifications may not be possible if the order has already been processed or shipped.
Package tracking allows you to monitor the status of your shipment in real time. Once your order is shipped, you will receive a tracking link via email to follow your delivery progress.
