Returns, Refunds, and Exchange Policy
At CodeBookSeller.com, customer satisfaction is our priority. We strive to ensure a seamless and transparent shopping experience. Please review our policies below:
Return Policy
We offer a 15-day return window from the date of delivery. To qualify for a return, the following conditions must be met:
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The product must be unopened, unused, and in original condition.
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It should be returned in the original packaging (if available).
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The item must be shipped to the return address provided via email.
Note:
Returns are only accepted if the product is damaged or received in poor condition. Returns due to personal reasons (such as change of mind or incorrect selection) are not eligible.
Important Notes
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Shipping fees are non-refundable, except if we fail to meet our Speedy ($6.99) or Lightning Fast ($14.99) delivery commitments. In such cases, shipping charges will be refunded.
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Customers are responsible for return shipping costs.
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Refunds are processed after inspection, and credited to the original payment method within 2–3 business days.
Exchange Policy
If you receive a damaged, defective, or incorrect item, you are eligible for an exchange.
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Contact our support team within 15 days of delivery.
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Exchanges will be arranged at no additional cost.
Exchange Process
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Pack the item securely (preferably in original packaging).
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Ship it back via USPS to the address shared by our support team.
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Once received, a replacement will be dispatched free of charge.
Bulk Orders
For bulk purchases:
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Exchanges are only applicable for damaged items.
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Only the damaged quantity will be replaced, not the entire order.
Non-Returnable Items
The following items are not eligible for return, refund, or exchange:
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Counterfeit or mismatched items not listed on our platform
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Stationery products
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Posters, frames, and packaging materials
Refund Policy
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Approved refunds will be issued to the original payment method.
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Processing time: 2–3 business days after inspection of returned items.
Cancellation Policy
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Orders can be cancelled within 24 hours of placement.
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After 24 hours, cancellations are not permitted, and the return policy will apply.
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To cancel, contact our support team immediately.
Damaged or Incorrect Items
If your order arrives damaged or incorrect:
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Notify us within 48 hours of delivery.
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Provide clear photo evidence.
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We will initiate a replacement or refund promptly.
Customer Responsibilities
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Ensure items are securely packaged to prevent damage during return shipping.
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All returns/exchanges must be sent via USPS to the provided return address.
Contact Us
For any questions or assistance regarding returns, refunds, or exchanges:
We are committed to resolving all concerns quickly and efficiently.
